Frequently asked questions
Find quick answers about shopping, delivery, orders and becoming a maker on Carpe Diem.
How do I place an order?
Browse the shop, add pieces to your bag, then enter your delivery details at checkout. Cash on delivery is currently the available payment option.
Can I pay online?
Online payment processing is not enabled yet. Orders can currently be placed using cash on delivery.
Can I check out without an account?
Yes. Guest checkout is available, so you can place an order without creating an account.
How can I update or cancel an order?
Contact our team as soon as possible with your order number. Changes depend on whether the order has already been prepared or dispatched.
What if an item arrives damaged?
Please contact our team promptly with your order number and clear photos of the item and packaging so we can review your request.
How can I sell with Carpe Diem?
Use the Sell With Us link to submit a seller application. Seller accounts are reviewed before activation.